Billing Resources

How, When, & Where To Pay Your Bill

Your payment due date appears to the left of the amount due on page 1 of your statement. Your payment is considered past due if not received by this date.

You can mail your payment or pay your bill at your local service office. You can save time if you use the payment portion of your bill when paying in person.

Error On Your Bill

If you have a question on your bill, call customer services at (432) 756-3826. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated.

Avoiding Disconnection

Pay your bill on time so your service will not be disconnected. If your payments are not received by the due dates, or you do not meet your mutually agreed upon payment arrangements, your service may be disconnected.

How To Get Your Service Restored

All past charges must be paid before your service can be reconnected, and you will be charged a reconnect fee. You may be asked to pay a deposit.

Service Descriptions

  • Basic local service allows you unlimited local calling each month.
  • Extended Local Calling Service (ELCS) allows unlimited local calling to certain additional exchanges.
COOP Extended Local Calling Service (ELCS) Area Coverage

ELCS allows the end user to make calls to one or several nearby exchanges for a monthly flat rate fee rather than pay timed toll charges for these calls. These fees are regulated by the Public Utility Commission (PUC) of Texas.

Simple rate plans are offered to meet your needs. Keep your money local with your friends and neighbors who support your communities, your schools, and your organizations.

Originating ExchangeELCS Calling Area Coverage
Vincent
(432) 965
Big Spring
(432) 263, 264, 267, 268, 270, 466, 714, 935
Garden City
(432) 354
Big Spring
(432) 263, 264, 267, 268, 270, 466, 714, 935
 Midland
(432) 221, 262, 289, 427, 520, 522, 570, 571, 618, 620, 681, 682, 683, 684, 685, 686, 687, 688, 689, 694, 697, 699, 818, 848, 871, 897, 994
St. Lawrence
(432) 397
Big Spring
(432) 263, 264, 267, 268, 270, 466, 714, 935
 Midland
(432) 221, 262, 289, 427, 520, 522, 570, 571, 618, 620, 681, 682, 683, 684, 685, 686, 687, 688, 689, 694, 697, 699, 818, 848, 871, 897, 994
West Stanton
(432) 458
Midland
(432) 221, 262, 289, 427, 520, 522, 570, 571, 618, 620, 681, 682, 683, 684, 685, 686, 687, 688, 689, 694, 697, 699, 818, 848, 871, 897, 994
Lomax
(432) 398
Garden City
(432) 354
 Midland
(432) 221, 262, 289, 427, 520, 522, 570, 571, 618, 620, 681, 682, 683, 684, 685, 686, 687, 688, 689, 694, 697, 699, 818, 848, 871, 897, 994
 Stanton
(432) 607, 756