Lifeline Service and Link Up Program
The Federal Communications Commission (FCC) and the Public Utility Commission of Texas have established two programs to make telephone service more affordable to eligible customers. Lifeline Service is a program designed, to make telephone service available at reduced rates to eligible residential customers. Link Up is a program designed to offer eligible customers a reduction in installation charges for telephone service equal to one half of the service connection charges or $30.00, whichever is less.
You are eligible for Lifeline Service and Link Up Program if your annual household income is at or below 150% of the federal poverty guidelines or if you participate in at least one of the following programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Association (FPHA)
- Low Income Heat and Energy Assistance Program (LIHEAP)
- Child Health Plan (CHIP)
How to Apply for Lifeline Service and Link Up Program?
Medicaid, Food Stamps, SSI, FPHA, LIHEAP, and CHIP recipients:
- If you currently have telephone service, you will receive a letter from the Company notifying you of your eligibility to automatically receive the Lifeline Service reductions. If you wish, you can notify the Company to deny the reduction.
- If you currently have telephone service, call us to request a blank self certification form. Once you receive the form, complete then sign and mail it back to the Lifeline Admisitrator (LIDA). Upon receipt of your signed form, your monthly Lifeline discount will begin.
If you move or need to set up telephone service in the future, you may also receive a 50% reduction or $30.00 credit, whichever is less, in installation charges.
Please call our business office if you have any questions regarding Lifeline Service and Link Up Program.
The FCC has ruled that Hotels, Pay Phone Companies, and other Institutions may contract with Alternative Operator Services at their locations. These charges may be higher than those of AT&T or Telephone Company provided Operators. You will receive a bill from one of these companies for their charges. If you receive a bill from one of these companies please contact them concerning the charges. The Company is not associated nor does it have any records of these calls.
Other Long Distance Companies
Any questions concerning billing by other long distance companies should be directed to that company’s business office. The Cooperative does not have any copies of your long distance calls.
RELAY TEXAS provides telephone interpreting service between people who can hear and those who are deaf, hard-of-hearing, deaf-blind or speech-impaired through the use of a TTY or other assistive devices with-in the state. The service also allows a person without a TTY to call a TTY user. Specially trained personnel are available 24 hours a day, 7 days a week, to relay the call. There is no extra charge for this service. Calls placed to destinations with the state of Texas will be billed at the prevailing rates of the carrier selected by the Public Utility Commission to provide this service. To use RELAY TEXAS or obtain more information, including rate information, please call toll-free:
|If you have a TTY||711 or 1-800-735-2989|
|If you do not have a TTY||711 or 1-800-792-2665|